A guide to saying it like a local
How to Say "Can i return this" in Italian
Learn how to ask 'can I return this' in Italian, with essential tips on shopping etiquette, return policies, and common mistakes.
Posso restituirlo?
POHS-soh ress-tee-TWEE-rlohneutral
Italian TTS · 0:01
Use this phrase in clothing stores, electronics shops, or supermarkets in Italy when you want to return an item you purchased. It is best used at the customer service desk or directly with a store clerk while holding the item and your receipt (lo scontrino). Keep in mind that return policies in Italy are often stricter than in the US or UK, usually offering store credit rather than a cash refund.
Alternatives
- Si può cambiare?better when you want to exchange the item for a different size or color rather than get a refund
- Vorrei fare un reso.better in larger chain stores or department CODEs where you want to state your intention more formally
Ways to get it wrong
Using 'ritornare' instead of 'restituire'
'Ritornare' means to physically return to a place, whereas 'restituire' means to give an object back.
Forgetting the object pronoun 'lo'
English speakers often just say 'Can I return?', but Italian requires the 'lo' (it) attached to the end of the verb.
A small cultural note
In Italy, cash refunds are quite rare for in-store purchases unless the item is defective; you will typically be offered a voucher (un buono) or a direct exchange. Always bring 'lo scontrino' (the receipt), as returns are legally and practically impossible without it due to strict fiscal laws.
Frequently asked
how long do you have to return items in italy
For in-store purchases, there is no legal right to a return unless the item is defective, so the timeline depends entirely on store policy, which is usually 14 to 30 days. For online purchases, European law strictly guarantees you a 14-day cooling-off period to return items for any reason.
do italian shops give cash refunds
Major international chains might offer cash or card refunds, but traditional Italian boutique shops almost exclusively issue store credit or vouchers. Always ask about the store's policy before completing your purchase if you are unsure.
what is the italian word for store receipt
The word you need is 'lo scontrino', which is the official fiscal receipt printed by the cash register. Do not confuse it with 'la ricevuta', which is a more generic receipt or invoice often used for services.
