A guide to saying it like a local
How to Say "What's the return policy" in Italian
Ask about returning items in Italian shops with this essential phrase for your shopping trips.
Qual è la politica di reso?
KWAL eh lah poh-LEE-tee-kah dee REH-tohneutral
Italian TTS · 0:01
Use this when you've bought something and are considering returning it, or if you're unsure about the store's policy before purchasing. It's polite to ask before you commit to a purchase if you have doubts.
Alternatives
- Posso restituire questo articolo?Use this if you want to ask specifically about returning an item you already have.
- Accettate resi?This is a more direct question about whether returns are generally allowed.
Ways to get it wrong
Confusing 'reso' with 'risposta'
'Reso' means return, while 'risposta' means answer; they sound similar but have different meanings.
Incorrect article 'la'
Always use 'la' before 'politica' as 'politica' is a feminine noun.
A small cultural note
While most shops have a return policy, it's not always as straightforward or generous as in some other countries. It's always best to clarify.
Frequently asked
What if I don't want to return it but just exchange it?
You can ask 'Posso cambiarlo?' which means 'Can I exchange it?'. This is a common alternative to a return.
How to ask about the time limit for returns?
You can add 'entro quanti giorni?' after the main phrase, meaning 'within how many days?'.
Is it okay to ask this in smaller boutiques?
Yes, it's perfectly fine to ask about the return policy in any shop, big or small. It shows you're a considerate shopper.
